ReachOut Wireless: THEY HAVE TO DO SOMETHING ABOUT THEIR WEBSITE A...
A ReachOut Wireless customer review by GetHuman user ~Martha QB from November 23rd, 2017
Background on ~Martha QB's case
GetHuman: ~Martha QB - can you tell our other ReachOut Wireless customers when your case took place?
~Martha QB: Yup. It was evening, on November 17th.
GetHuman: Did you reach out to ReachOut Wireless, and if so, how?
GetHuman: And which of these common ReachOut Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Martha QB a list of common ReachOut Wireless problems)
~Martha QB: "Complaint" was why I was trying to call.
~Martha QB's review of ReachOut Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's ReachOut Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Martha QB: THEY HAVE TO DO SOMETHING ABOUT THEIR WEBSITE AND ABOUT THE LIFELINE APPLICATION AND RENEWAL. IT HAS BEEN * MONTHS SINCE I RENEWED IT.
GetHuman: Let's quantify your experience contacting ReachOut Wireless. On a scale of 1 to 5, how easy is it go get help on a ReachOut Wireless problem?
~Martha QB: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Martha QB: I'd give them a one out of five on communication.
GetHuman: And what about ReachOut Wireless's ability to quickly and effectively address your problem?
~Martha QB: For that I would say four out of five.
GetHuman: And finally- any advice for other ReachOut Wireless customers?
~Martha QB: Call them early in the day or late. Don't forget any personal or account information you might need for ReachOut Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Martha QB taken from his ReachOut Wireless customer service problem that occurred on November 17th, 2017.