ReachOut Wireless: They didn't know what they were doing on the ot...
A ReachOut Wireless customer review by GetHuman user ~pam ball from November 18th, 2017
Background on ~pam ball's case
GetHuman: ~pam ball - can you tell our other ReachOut Wireless customers when your case took place?
~pam ball: Yes I can. It was evening, on November 8th.
GetHuman: Did you reach out to ReachOut Wireless, and if so, how?
GetHuman: And which of these common ReachOut Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~pam ball a list of common ReachOut Wireless problems)
~pam ball: "Setup service" was why I was trying to call.
~pam ball's review of ReachOut Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's ReachOut Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pam ball: They didn't know what they were doing on the other end. She couldn't even send a message out to me!!
GetHuman: Let's quantify your experience contacting ReachOut Wireless. On a scale of 1 to 5, how easy is it go get help on a ReachOut Wireless problem?
~pam ball: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pam ball: I'd give them a one out of five on communication.
GetHuman: And what about ReachOut Wireless's ability to quickly and effectively address your problem?
~pam ball: For that I would say two out of five.
GetHuman: And finally- any advice for other ReachOut Wireless customers?
~pam ball: Call them early in the day or late. Don't forget any personal or account information you might need for ReachOut Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pam ball taken from his ReachOut Wireless customer service problem that occurred on November 8th, 2017.