ReachOut Wireless: terrible. took ** mins to "look up" my info, t...
A ReachOut Wireless customer review by GetHuman user GetHuman-74484 from November 24th, 2017
Background on GetHuman-74484's case
GetHuman: GetHuman-74484 - can you tell our other ReachOut Wireless customers when your case took place?
GetHuman-74484: Yes. It was evening, on November 18th.
GetHuman: Did you reach out to ReachOut Wireless, and if so, how?
GetHuman: And which of these common ReachOut Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-74484 a list of common ReachOut Wireless problems)
GetHuman-74484: "Change plan" was why I was trying to call.
GetHuman-74484's review of ReachOut Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's ReachOut Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-74484: terrible. took ** mins to "look up" my info, then she came back and said she needed to "look up my account" again. Then disconnected when i asked for a supervisors information. worst. service. ever. I dont think she even verified my account.
GetHuman: Let's quantify your experience contacting ReachOut Wireless. On a scale of 1 to 5, how easy is it go get help on a ReachOut Wireless problem?
GetHuman-74484: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-74484: I'd give them a three out of five on communication.
GetHuman: And what about ReachOut Wireless's ability to quickly and effectively address your problem?
GetHuman-74484: For that I would say four out of five.
GetHuman: And finally- any advice for other ReachOut Wireless customers?
GetHuman-74484: Call them early in the day or late. Don't forget any personal or account information you might need for ReachOut Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-74484 taken from his ReachOut Wireless customer service problem that occurred on November 18th, 2017.