Real Simple Magazine: I waited more than * minutes and was finally co...
A Real Simple Magazine customer review by GetHuman user ~Lynnard5 from November 14th, 2017
Background on ~Lynnard5's case
GetHuman: ~Lynnard5 - can you tell our other Real Simple Magazine customers when your case took place?
~Lynnard5: Yup. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Real Simple Magazine, and if so, how?
GetHuman: And which of these common Real Simple Magazine customer issues best describes the reason you wanted to talk to them?
(Shows ~Lynnard5 a list of common Real Simple Magazine problems)
~Lynnard5: "None of those really matches why I wanted to call Real Simple Magazine that day." was why I was trying to call.
~Lynnard5's review of Real Simple Magazine customer service
GetHuman: So how would you sum up your experience for GetHuman's Real Simple Magazine customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lynnard5: I waited more than * minutes and was finally connected...to an outsourced CS rep.She could not understand my efforts to communicate the reason for my call, and after several attempts, I asked to be transferred to a US rep. Another * minute wait on hold. Issue finally resolved. Very exasperating especially after I attempted to resolve this online and never received an acknowledgment of my email nor a response of any kind. Pathetic customer service!
GetHuman: Let's quantify your experience contacting Real Simple Magazine. On a scale of 1 to 5, how easy is it go get help on a Real Simple Magazine problem?
~Lynnard5: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lynnard5: I'd give them a five out of five on communication.
GetHuman: And what about Real Simple Magazine's ability to quickly and effectively address your problem?
~Lynnard5: For that I would say five out of five.
GetHuman: And finally- any advice for other Real Simple Magazine customers?
~Lynnard5: Call them early in the day or late. Don't forget any personal or account information you might need for Real Simple Magazine to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lynnard5 taken from his Real Simple Magazine customer service problem that occurred on November 9th, 2017.