Redbox: Rented one movie returned it the next day with...
A Redbox customer review by GetHuman user ~Shooterquz from November 28th, 2017
Background on ~Shooterquz 's case
GetHuman: ~Shooterquz - can you tell our other Redbox customers when your case took place?
~Shooterquz : Yes I can. It was morning, on November 26th.
GetHuman: Did you reach out to Redbox, and if so, how?
GetHuman: And which of these common Redbox customer issues best describes the reason you wanted to talk to them?
(Shows ~Shooterquz a list of common Redbox problems)
~Shooterquz : "Report Machine Problem" was why I was trying to contact.
~Shooterquz 's review of Redbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Redbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Shooterquz : Rented one movie returned it the next day with barcode placed properly in the case didn't receive the letter seen that red box dipped into my personal account and took out * days worth of funds for * days worth of rental I tried calling Redbox for * weeks once waiting for ** minutes email them just recently no response I really hope Redbox receive some competition soon I for one would be a customer for their competition this business model is ridiculous. This is nothing less than organized. Note to Redbox I lost all respect for you stop stealing from my account.
GetHuman: Let's quantify your experience contacting Redbox. On a scale of 1 to 5, how easy is it go get help on a Redbox problem?
~Shooterquz : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Shooterquz : I'd give them a one out of five on communication.
GetHuman: And what about Redbox's ability to quickly and effectively address your problem?
~Shooterquz : For that I would say four out of five.
GetHuman: And finally- any advice for other Redbox customers?
~Shooterquz : Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Redbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Shooterquz taken from his Redbox customer service problem that occurred on November 26th, 2017.