Remington Products: Called main *** number which was answered immed...
A Remington Products customer review by GetHuman user ~allsecure from November 22nd, 2017
Background on ~allsecure's case
GetHuman: ~allsecure - can you tell our other Remington Products customers when your case took place?
~allsecure: Sure. It was evening, on November 12th.
GetHuman: Did you reach out to Remington Products, and if so, how?
GetHuman: And which of these common Remington Products customer issues best describes the reason you wanted to talk to them?
(Shows ~allsecure a list of common Remington Products problems)
~allsecure: "Where to buy" was why I was trying to call.
~allsecure's review of Remington Products customer service
GetHuman: So how would you sum up your experience for GetHuman's Remington Products customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~allsecure: Called main *** number which was answered immediately. Very cordial phone rep got all necessary info for replacement under warranty in only a few minutes. Very pleased. I do have to mail in receipt info, then wait for a power cord and then possibly return entire shaver for ultimate replacement if the power cord is not the problem. Would be nice to come up with a customer test to see if the power cord is defective to eliminate wait time. Thanks.
GetHuman: Let's quantify your experience contacting Remington Products. On a scale of 1 to 5, how easy is it go get help on a Remington Products problem?
~allsecure: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~allsecure: I'd give them a four out of five on communication.
GetHuman: And what about Remington Products's ability to quickly and effectively address your problem?
~allsecure: For that I would say five out of five.
GetHuman: And finally- any advice for other Remington Products customers?
~allsecure: Call them early in the day or late. Don't forget any personal or account information you might need for Remington Products to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~allsecure taken from his Remington Products customer service problem that occurred on November 12th, 2017.