Restaurant.com: I am sick and tired of trying to speak to someo...

A Restaurant.com customer review by GetHuman user GetHuman-231043 from November 16th, 2017

Background on GetHuman-231043's case

GetHuman: GetHuman-231043 - can you tell our other Restaurant.com customers when your case took place?
GetHuman-231043: Yup. It was morning, on November 12th.
GetHuman: Did you reach out to Restaurant.com, and if so, how?
GetHuman-231043: I used the 800-979-8985 number I found for on the GetHuman Restaurant.com customer phone number page I was on: Restaurant.com Customer Service Phone Number
GetHuman: And which of these common Restaurant.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-231043 a list of common Restaurant.com problems)
GetHuman-231043: "Technical support" was why I was trying to call.

GetHuman-231043's review of Restaurant.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Restaurant.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-231043: I am sick and tired of trying to speak to someone and waiting for **-** min. or to be put on brief hold "brief meaning another * min.
GetHuman: Let's quantify your experience contacting Restaurant.com. On a scale of 1 to 5, how easy is it go get help on a Restaurant.com problem?
GetHuman-231043: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-231043: I'd give them a two out of five on communication.
GetHuman: And what about Restaurant.com's ability to quickly and effectively address your problem?
GetHuman-231043: For that I would say one out of five.
GetHuman: And finally- any advice for other Restaurant.com customers?
GetHuman-231043: Call them early in the day or late. Don't forget any personal or account information you might need for Restaurant.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-231043 taken from his Restaurant.com customer service problem that occurred on November 12th, 2017.

Restaurant.com

3.13 of 5 stars | 252 reviews

GetHuman-231043's Restaurant.com Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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