Restaurant.com: I have never experienced such a lack of respect...
A Restaurant.com customer review by GetHuman user ~frustrated with Restaurant.com from November 24th, 2017
Background on ~frustrated with Restaurant.com's case
GetHuman: ~frustrated with Restaurant.com - can you tell our other Restaurant.com customers when your case took place?
~frustrated with Restaurant.com: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to Restaurant.com, and if so, how?
GetHuman: And which of these common Restaurant.com customer issues best describes the reason you wanted to talk to them?
(Shows ~frustrated with Restaurant.com a list of common Restaurant.com problems)
~frustrated with Restaurant.com: "Complaint" was why I was trying to call.
~frustrated with Restaurant.com's review of Restaurant.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Restaurant.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frustrated with Restaurant.com: I have never experienced such a lack of respect for customers!! I have purchased over $**** certificates from restaurant.com and as they revamped their site to redeem them, many were lost. As I called in to determine the status....* times, I still have not talked with anyone to resolve the issue due to the half hour required to wait on the line......i will NEVER use this service again. Goupon doesn't treat their customers with disrespect! Such awful service!! Stop promoting your mobile app because that service wont make up for the lack of customer service.
GetHuman: Let's quantify your experience contacting Restaurant.com. On a scale of 1 to 5, how easy is it go get help on a Restaurant.com problem?
~frustrated with Restaurant.com: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frustrated with Restaurant.com: I'd give them a two out of five on communication.
GetHuman: And what about Restaurant.com's ability to quickly and effectively address your problem?
~frustrated with Restaurant.com: For that I would say five out of five.
GetHuman: And finally- any advice for other Restaurant.com customers?
~frustrated with Restaurant.com: Call them early in the day or late. Don't forget any personal or account information you might need for Restaurant.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frustrated with Restaurant.com taken from his Restaurant.com customer service problem that occurred on November 19th, 2017.