Restoration Hardware: This is UNBELIEVABLE. I have been trying to get...
A Restoration Hardware customer review by GetHuman user ~RestorationHardwaresucks1972 from November 10th, 2017
Background on ~RestorationHardwaresucks1972's case
GetHuman: ~RestorationHardwaresucks1972 - can you tell our other Restoration Hardware customers when your case took place?
~RestorationHardwaresucks1972: Yeah. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Restoration Hardware, and if so, how?
GetHuman: And which of these common Restoration Hardware customer issues best describes the reason you wanted to talk to them?
(Shows ~RestorationHardwaresucks1972 a list of common Restoration Hardware problems)
~RestorationHardwaresucks1972: "Cancel order" was why I was trying to call.
~RestorationHardwaresucks1972's review of Restoration Hardware customer service
GetHuman: So how would you sum up your experience for GetHuman's Restoration Hardware customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~RestorationHardwaresucks1972: This is UNBELIEVABLE. I have been trying to get through to Restoration Hardware now for six days. I have tried three different phone numbers and have emailed customer service with my order details- and still nothing. I have not been able to get through to anyone by phone and nobody has emailed me back. I am completely frustrated and frankly disgusted by Restoration Hardware.
GetHuman: Let's quantify your experience contacting Restoration Hardware. On a scale of 1 to 5, how easy is it go get help on a Restoration Hardware problem?
~RestorationHardwaresucks1972: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~RestorationHardwaresucks1972: I'd give them a one out of five on communication.
GetHuman: And what about Restoration Hardware's ability to quickly and effectively address your problem?
~RestorationHardwaresucks1972: For that I would say two out of five.
GetHuman: And finally- any advice for other Restoration Hardware customers?
~RestorationHardwaresucks1972: Call them early in the day or late. Don't forget any personal or account information you might need for Restoration Hardware to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~RestorationHardwaresucks1972 taken from his Restoration Hardware customer service problem that occurred on November 7th, 2017.
Restoration Hardware
2.00 of 5 stars | 5 reviews
~RestorationHardwaresucks1972's Restoration Hardware Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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