Reynolds American, Inc.: when you say customer service and then yes to v...
A Reynolds American, Inc. customer review by GetHuman user ~lisamurray from November 22nd, 2017
Background on ~lisamurray's case
GetHuman: ~lisamurray - can you tell our other Reynolds American, Inc. customers when your case took place?
~lisamurray: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to Reynolds American, Inc., and if so, how?
GetHuman: And which of these common Reynolds American, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~lisamurray a list of common Reynolds American, Inc. problems)
~lisamurray: "Returns" was why I was trying to call.
~lisamurray's review of Reynolds American, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Reynolds American, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lisamurray: when you say customer service and then yes to verify that is who you want, you get told repeatedly that the system cannot ring that dept
GetHuman: Let's quantify your experience contacting Reynolds American, Inc.. On a scale of 1 to 5, how easy is it go get help on a Reynolds American, Inc. problem?
~lisamurray: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lisamurray: I'd give them a one out of five on communication.
GetHuman: And what about Reynolds American, Inc.'s ability to quickly and effectively address your problem?
~lisamurray: For that I would say one out of five.
GetHuman: And finally- any advice for other Reynolds American, Inc. customers?
~lisamurray: Call them early in the day or late. Don't forget any personal or account information you might need for Reynolds American, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lisamurray taken from his Reynolds American, Inc. customer service problem that occurred on November 17th, 2017.
Reynolds American, Inc.
1.00 of 5 stars | 3 reviews
~lisamurray's Reynolds American, Inc. Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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