Rheem Heating & Cooling: AC compressor broke @ * years with no labor...
A Rheem Heating & Cooling customer review by GetHuman user GetHuman-380448 from November 28th, 2017
Background on GetHuman-380448's case
GetHuman: GetHuman-380448 - can you tell our other Rheem Heating & Cooling customers when your case took place?
GetHuman-380448: Yup. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Rheem Heating & Cooling, and if so, how?
GetHuman: And which of these common Rheem Heating & Cooling customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-380448 a list of common Rheem Heating & Cooling problems)
GetHuman-380448: "Technical support" was why I was trying to call.
GetHuman-380448's review of Rheem Heating & Cooling customer service
GetHuman: So how would you sum up your experience for GetHuman's Rheem Heating & Cooling customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-380448: AC compressor broke @ * years with no labor $**** being covered. Troy the supervisor was dismissive and repetitive.He then admitted that Rheem will not look into the reason of the failure which means no product control for future for anyone else.
GetHuman: Let's quantify your experience contacting Rheem Heating & Cooling. On a scale of 1 to 5, how easy is it go get help on a Rheem Heating & Cooling problem?
GetHuman-380448: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-380448: I'd give them a four out of five on communication.
GetHuman: And what about Rheem Heating & Cooling's ability to quickly and effectively address your problem?
GetHuman-380448: For that I would say one out of five.
GetHuman: And finally- any advice for other Rheem Heating & Cooling customers?
GetHuman-380448: Call them early in the day or late. Don't forget any personal or account information you might need for Rheem Heating & Cooling to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-380448 taken from his Rheem Heating & Cooling customer service problem that occurred on November 23rd, 2017.