Right Source RX: A nightmare company to use to order medications...
A Right Source RX customer review by GetHuman user GetHuman-235442 from November 10th, 2017
Background on GetHuman-235442's case
GetHuman: GetHuman-235442 - can you tell our other Right Source RX customers when your case took place?
GetHuman-235442: Yeah. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Right Source RX, and if so, how?
GetHuman: And which of these common Right Source RX customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-235442 a list of common Right Source RX problems)
GetHuman-235442: "Product information" was why I was trying to call.
GetHuman-235442's review of Right Source RX customer service
GetHuman: So how would you sum up your experience for GetHuman's Right Source RX customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-235442: A nightmare company to use to order medications. Rarely does the order go out when ordered until *-* calls. We run out of the med and have to buy from local pharmacy to get by at a higher price. Contact Humana, other insurance companies, internet forums like this, news agencies and Federal agencies with your complaints. Put on pressure. I made a complaint to the BBB using no specific personal or medical information. RightSource cited an inability to respond due to HIPPA regulations when no personal information was given in the complaint. We were hoping for a response as to how RightSource will improve their quality of care.The Rightsource online system typically does not correctly display your order status. It will display 'in-process' but not be processing. I can always count on calling * times for a single order to be shipped before they decide to do so. The Escalation department is contacted by the rep when asking for a supervisor. They 'look into the issue' while we wait longer on
GetHuman: Let's quantify your experience contacting Right Source RX. On a scale of 1 to 5, how easy is it go get help on a Right Source RX problem?
GetHuman-235442: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-235442: I'd give them a three out of five on communication.
GetHuman: And what about Right Source RX's ability to quickly and effectively address your problem?
GetHuman-235442: For that I would say two out of five.
GetHuman: And finally- any advice for other Right Source RX customers?
GetHuman-235442: Call them early in the day or late. Don't forget any personal or account information you might need for Right Source RX to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-235442 taken from his Right Source RX customer service problem that occurred on November 7th, 2017.