Right Source RX: After * attempts to get my prescriptions filled...
A Right Source RX customer review by GetHuman user ~babybommer46 from November 23rd, 2017
Background on ~babybommer46's case
GetHuman: ~babybommer46 - can you tell our other Right Source RX customers when your case took place?
~babybommer46: Sure. It was afternoon, on November 20th.
GetHuman: Did you reach out to Right Source RX, and if so, how?
GetHuman: And which of these common Right Source RX customer issues best describes the reason you wanted to talk to them?
(Shows ~babybommer46 a list of common Right Source RX problems)
~babybommer46: "Make an order" was why I was trying to call.
~babybommer46's review of Right Source RX customer service
GetHuman: So how would you sum up your experience for GetHuman's Right Source RX customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~babybommer46: After * attempts to get my prescriptions filled. I have removed my credit card from their site and will visit my doctors office tomorrow to have him write prescriptions to take to wal-mart. I am diabetic, have multi-level degenerative discuss disease, and severe peripheral neuropathy that has caused sensory, motor, and autonomic nerve damage. I have also lost **% of my hearing and can only hear on my smartphone via a blue tooth feed to my hearing aids. I had to constantly tell the person at RightSource to speak slower and more distinctly in order to take my refill information. They said I would have my med in **-** days. The mess never came. Called again and they said they had no record of the *st call and when through the same process again. Mews never were sent for the *nd time. I was just ready to make a *rd attempt when I received a letter from them stating that my shipment was being held because I had to pay in advance. Previously they would just send me a bill for my copay in the
GetHuman: Let's quantify your experience contacting Right Source RX. On a scale of 1 to 5, how easy is it go get help on a Right Source RX problem?
~babybommer46: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~babybommer46: I'd give them a two out of five on communication.
GetHuman: And what about Right Source RX's ability to quickly and effectively address your problem?
~babybommer46: For that I would say five out of five.
GetHuman: And finally- any advice for other Right Source RX customers?
~babybommer46: Call them early in the day or late. Don't forget any personal or account information you might need for Right Source RX to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~babybommer46 taken from his Right Source RX customer service problem that occurred on November 20th, 2017.