Right Source RX: Order repeatedly not filled. Representative co...
A Right Source RX customer review by GetHuman user ~snowden from November 14th, 2017
Background on ~snowden's case
GetHuman: ~snowden - can you tell our other Right Source RX customers when your case took place?
~snowden: Sure. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Right Source RX, and if so, how?
GetHuman: And which of these common Right Source RX customer issues best describes the reason you wanted to talk to them?
(Shows ~snowden a list of common Right Source RX problems)
~snowden: "Make an order" was why I was trying to call.
~snowden's review of Right Source RX customer service
GetHuman: So how would you sum up your experience for GetHuman's Right Source RX customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~snowden: Order repeatedly not filled. Representative could give no reason for the fact that it was not filled and could not give any reassurance it was actually going to be filled at the present time. Would not give last name of supervisor. Was told I was put on hold while she spoke to supervisor, then I was told that supervisor was not in today. Customer service is shockingly bad in an age of poor customer servide.
GetHuman: Let's quantify your experience contacting Right Source RX. On a scale of 1 to 5, how easy is it go get help on a Right Source RX problem?
~snowden: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~snowden: I'd give them a two out of five on communication.
GetHuman: And what about Right Source RX's ability to quickly and effectively address your problem?
~snowden: For that I would say five out of five.
GetHuman: And finally- any advice for other Right Source RX customers?
~snowden: Call them early in the day or late. Don't forget any personal or account information you might need for Right Source RX to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~snowden taken from his Right Source RX customer service problem that occurred on November 11th, 2017.