Right Source RX: Website is filled with bugs! Never works correc...
A Right Source RX customer review by GetHuman user ~PAPSTISY from November 21st, 2017
Background on ~PAPSTISY's case
GetHuman: ~PAPSTISY - can you tell our other Right Source RX customers when your case took place?
~PAPSTISY: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to Right Source RX, and if so, how?
GetHuman: And which of these common Right Source RX customer issues best describes the reason you wanted to talk to them?
(Shows ~PAPSTISY a list of common Right Source RX problems)
~PAPSTISY: "Make an order" was why I was trying to call.
~PAPSTISY's review of Right Source RX customer service
GetHuman: So how would you sum up your experience for GetHuman's Right Source RX customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PAPSTISY: Website is filled with bugs! Never works correctly. Either cannot place order or balance is incorrect. Even had wrong name listed on account before.*Call service is worse. Have to repeat personal information to recording to customer care and to pharmacist. It is horrible that HUMANA Ties peoples hand to have to use this service. Right source should be shut down. As the clearly cannot function as a pharmacy. How they have been allowed to continue without Gov. stepping in and shutting them down is crazy!*A dr. should not have to call * times to RSRX to get his RX to go through. To many stop signs put in place and DR. hate using them. How Humana doesn't feel black eyes from this operation is crazy! The will get sued for their actions when someone loses their life because of there inability to function and provide a service that is needed by patience. HUmana needs to holt right source RX services before they are sued for negligence and malpractice.
GetHuman: Let's quantify your experience contacting Right Source RX. On a scale of 1 to 5, how easy is it go get help on a Right Source RX problem?
~PAPSTISY: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PAPSTISY: I'd give them a five out of five on communication.
GetHuman: And what about Right Source RX's ability to quickly and effectively address your problem?
~PAPSTISY: For that I would say three out of five.
GetHuman: And finally- any advice for other Right Source RX customers?
~PAPSTISY: Call them early in the day or late. Don't forget any personal or account information you might need for Right Source RX to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PAPSTISY taken from his Right Source RX customer service problem that occurred on November 16th, 2017.