Rocawear: I ordered my clothes on Dec **, **** and I have...
A Rocawear customer review by GetHuman user ~Sherlaine from November 19th, 2017
Background on ~Sherlaine's case
GetHuman: ~Sherlaine - can you tell our other Rocawear customers when your case took place?
~Sherlaine: Yes. It was evening, on November 15th.
GetHuman: Did you reach out to Rocawear, and if so, how?
GetHuman: And which of these common Rocawear customer issues best describes the reason you wanted to talk to them?
(Shows ~Sherlaine a list of common Rocawear problems)
~Sherlaine: "Warranty claim" was why I was trying to contact.
~Sherlaine's review of Rocawear customer service
GetHuman: So how would you sum up your experience for GetHuman's Rocawear customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sherlaine: I ordered my clothes on Dec **, **** and I have not received my order. I can't get I touch with them thru email or phone highly pissed off
GetHuman: Let's quantify your experience contacting Rocawear. On a scale of 1 to 5, how easy is it go get help on a Rocawear problem?
~Sherlaine: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sherlaine: I'd give them a three out of five on communication.
GetHuman: And what about Rocawear's ability to quickly and effectively address your problem?
~Sherlaine: For that I would say one out of five.
GetHuman: And finally- any advice for other Rocawear customers?
~Sherlaine: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Rocawear to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sherlaine taken from his Rocawear customer service problem that occurred on November 15th, 2017.
Rocawear
1.00 of 5 stars | 2 reviews
~Sherlaine's Rocawear Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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