Rockauto: Helpful*you just didn't have the part! Mopar...
A Rockauto customer review by GetHuman user ~john meis from November 20th, 2017
Background on ~john meis's case
GetHuman: ~john meis - can you tell our other Rockauto customers when your case took place?
~john meis: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to Rockauto, and if so, how?
GetHuman: And which of these common Rockauto customer issues best describes the reason you wanted to talk to them?
(Shows ~john meis a list of common Rockauto problems)
~john meis: "Exchange an Item" was why I was trying to call.
~john meis's review of Rockauto customer service
GetHuman: So how would you sum up your experience for GetHuman's Rockauto customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~john meis: Helpful*you just didn't have the part! Mopar ********(power antenna for **** chrysler LeBaron convertible. I'll try you again if I need anything....probably will!
GetHuman: Let's quantify your experience contacting Rockauto. On a scale of 1 to 5, how easy is it go get help on a Rockauto problem?
~john meis: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~john meis: I'd give them a two out of five on communication.
GetHuman: And what about Rockauto's ability to quickly and effectively address your problem?
~john meis: For that I would say three out of five.
GetHuman: And finally- any advice for other Rockauto customers?
~john meis: Call them early in the day or late. Don't forget any personal or account information you might need for Rockauto to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~john meis taken from his Rockauto customer service problem that occurred on November 18th, 2017.