Rockauto: spoke to cody to see if you had a starter for*m...
A Rockauto customer review by GetHuman user GetHuman-319843 from November 28th, 2017
Background on GetHuman-319843's case
GetHuman: GetHuman-319843 - can you tell our other Rockauto customers when your case took place?
GetHuman-319843: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to Rockauto, and if so, how?
GetHuman: And which of these common Rockauto customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-319843 a list of common Rockauto problems)
GetHuman-319843: "Exchange an Item" was why I was trying to call.
GetHuman-319843's review of Rockauto customer service
GetHuman: So how would you sum up your experience for GetHuman's Rockauto customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-319843: spoke to cody to see if you had a starter for*my ** ford expedition just to be told to look in catalog what if i didnt have a computer your associates can't look it up*told you were the best by a coworker not in*my opinion i will take my business *elsewhere and will not reccomed you to any one else
GetHuman: Let's quantify your experience contacting Rockauto. On a scale of 1 to 5, how easy is it go get help on a Rockauto problem?
GetHuman-319843: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-319843: I'd give them a two out of five on communication.
GetHuman: And what about Rockauto's ability to quickly and effectively address your problem?
GetHuman-319843: For that I would say five out of five.
GetHuman: And finally- any advice for other Rockauto customers?
GetHuman-319843: Call them early in the day or late. Don't forget any personal or account information you might need for Rockauto to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-319843 taken from his Rockauto customer service problem that occurred on November 20th, 2017.