Rockler.com: I talked to Linda first and she immediately fou...
A Rockler.com customer review by GetHuman user GetHuman-256129 from November 16th, 2017
Background on GetHuman-256129's case
GetHuman: GetHuman-256129 - can you tell our other Rockler.com customers when your case took place?
GetHuman-256129: Yes. It was morning, on November 7th.
GetHuman: Did you reach out to Rockler.com, and if so, how?
GetHuman: And which of these common Rockler.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-256129 a list of common Rockler.com problems)
GetHuman-256129: "Returns" was why I was trying to call.
GetHuman-256129's review of Rockler.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Rockler.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-256129: I talked to Linda first and she immediately found what I needed and transferred me to Sherry who completed the order. Both gave excellent service.
GetHuman: Let's quantify your experience contacting Rockler.com. On a scale of 1 to 5, how easy is it go get help on a Rockler.com problem?
GetHuman-256129: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-256129: I'd give them a five out of five on communication.
GetHuman: And what about Rockler.com's ability to quickly and effectively address your problem?
GetHuman-256129: For that I would say five out of five.
GetHuman: And finally- any advice for other Rockler.com customers?
GetHuman-256129: Call them early in the day or late. Don't forget any personal or account information you might need for Rockler.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-256129 taken from his Rockler.com customer service problem that occurred on November 7th, 2017.
Rockler.com
5.00 of 5 stars | 1 reviews
GetHuman-256129's Rockler.com Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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