Rockstar Games: It told me to wait * minutes if I wanted to wai...

A Rockstar Games customer review by GetHuman user ~Ron from November 26th, 2017

Background on ~Ron's case

GetHuman: ~Ron - can you tell our other Rockstar Games customers when your case took place?
~Ron: Yeah. It was evening, on November 20th.
GetHuman: Did you reach out to Rockstar Games, and if so, how?
~Ron: I used the 866-922-8694 number I found for on the GetHuman Rockstar Games customer phone number page I was on: Rockstar Games Customer Service Phone Number
GetHuman: And which of these common Rockstar Games customer issues best describes the reason you wanted to talk to them?
(Shows ~Ron a list of common Rockstar Games problems)
~Ron: "Hacked Account" was why I was trying to contact.

~Ron's review of Rockstar Games customer service

GetHuman: So how would you sum up your experience for GetHuman's Rockstar Games customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ron: It told me to wait * minutes if I wanted to wait for a responder so I was going to but they hung up. This disappoints me I would've wait for hours and I mean that. They didn't have to hang up.
GetHuman: Let's quantify your experience contacting Rockstar Games. On a scale of 1 to 5, how easy is it go get help on a Rockstar Games problem?
~Ron: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ron: I'd give them a three out of five on communication.
GetHuman: And what about Rockstar Games's ability to quickly and effectively address your problem?
~Ron: For that I would say four out of five.
GetHuman: And finally- any advice for other Rockstar Games customers?
~Ron: Call them early in the day or late. Don't forget any personal or account information you might need for Rockstar Games to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ron taken from his Rockstar Games customer service problem that occurred on November 20th, 2017.

Rockstar Games

2.85 of 5 stars | 575 reviews

~Ron's Rockstar Games Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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