Rockstar Games: It was closed. I have to verify that i am tired...
A Rockstar Games customer review by GetHuman user GetHuman-193248 from November 25th, 2017
Background on GetHuman-193248's case
GetHuman: GetHuman-193248 - can you tell our other Rockstar Games customers when your case took place?
GetHuman-193248: Yup. It was late at night, on November 23rd.
GetHuman: Did you reach out to Rockstar Games, and if so, how?
GetHuman: And which of these common Rockstar Games customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-193248 a list of common Rockstar Games problems)
GetHuman-193248: "Hacked account" was why I was trying to contact.
GetHuman-193248's review of Rockstar Games customer service
GetHuman: So how would you sum up your experience for GetHuman's Rockstar Games customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-193248: It was closed. I have to verify that i am tired of the hacking that is going on in GTA*. Me and my friend play occasionally. He has lost ALL his money and guns. He is slowly getting them back. I am trying to help him. There is somebody looking into it. But how long does it take? its been **hours. His name is Opzz***. And i am getting tired of playing and having it be unfun and uncomfortable to play against hackers. I think i might not play any other rockstar game if this keeps up. This is my first online experience on rockstar and its being unimpressive. I think i need some to compensate the lack of keeping up with hackers. And you guys keeping up with the hack that they stole all his money.
GetHuman: Let's quantify your experience contacting Rockstar Games. On a scale of 1 to 5, how easy is it go get help on a Rockstar Games problem?
GetHuman-193248: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-193248: I'd give them a one out of five on communication.
GetHuman: And what about Rockstar Games's ability to quickly and effectively address your problem?
GetHuman-193248: For that I would say four out of five.
GetHuman: And finally- any advice for other Rockstar Games customers?
GetHuman-193248: Call them early in the day or late. Don't forget any personal or account information you might need for Rockstar Games to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-193248 taken from his Rockstar Games customer service problem that occurred on November 23rd, 2017.