Rockstar Games: i have had problems with gta * since the day i...
A Rockstar Games customer review by GetHuman user GetHuman-403573 from November 22nd, 2017
Background on GetHuman-403573's case
GetHuman: GetHuman-403573 - can you tell our other Rockstar Games customers when your case took place?
GetHuman-403573: Yup. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Rockstar Games, and if so, how?
GetHuman: And which of these common Rockstar Games customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-403573 a list of common Rockstar Games problems)
GetHuman-403573: "Transfer a Character" was why I was trying to contact.
GetHuman-403573's review of Rockstar Games customer service
GetHuman: So how would you sum up your experience for GetHuman's Rockstar Games customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-403573: i have had problems with gta * since the day i bought it, not just once in a while but EVERY SINGLE TIME I HAVE PLAYED! I have been nothing but patient for the last six months trying to delete old patches and re-install, deleting the entire install file, i literally physically took apart my ps* and cleaned it to see if it would run better.. Nothing they have posted works and i am absolutely sick of this, i have poured many many wasted hours into a game that doesnt work! period! everyone in all your forums says it, this is the ONLY game i have a problem with and you guys over at rockstar are well aware of the never ending problems with this game. Long story short i called them today, they promptly answered which i thought was nice, the rep was very nice but he didnt seem to know what he was talking about too much, and when i did what he said to do as a last resort fix all i got was my game stuck on the loading screen forever now, I WANT A REFUND! this is ridiculous! you should be char
GetHuman: Let's quantify your experience contacting Rockstar Games. On a scale of 1 to 5, how easy is it go get help on a Rockstar Games problem?
GetHuman-403573: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-403573: I'd give them a four out of five on communication.
GetHuman: And what about Rockstar Games's ability to quickly and effectively address your problem?
GetHuman-403573: For that I would say three out of five.
GetHuman: And finally- any advice for other Rockstar Games customers?
GetHuman-403573: Call them early in the day or late. Don't forget any personal or account information you might need for Rockstar Games to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-403573 taken from his Rockstar Games customer service problem that occurred on November 20th, 2017.