Rockwell Automation, Inc.: The phone was answered within a few rings and t...
A Rockwell Automation, Inc. customer review by GetHuman user GetHuman-134332 from November 18th, 2017
Background on GetHuman-134332's case
GetHuman: GetHuman-134332 - can you tell our other Rockwell Automation, Inc. customers when your case took place?
GetHuman-134332: Yeah. It was morning, on November 13th.
GetHuman: Did you reach out to Rockwell Automation, Inc., and if so, how?
GetHuman: And which of these common Rockwell Automation, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-134332 a list of common Rockwell Automation, Inc. problems)
GetHuman-134332: "Repairs" was why I was trying to call.
GetHuman-134332's review of Rockwell Automation, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Rockwell Automation, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-134332: The phone was answered within a few rings and the service representative was very helpful and provided me with a number I needed to call.
GetHuman: Let's quantify your experience contacting Rockwell Automation, Inc.. On a scale of 1 to 5, how easy is it go get help on a Rockwell Automation, Inc. problem?
GetHuman-134332: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-134332: I'd give them a one out of five on communication.
GetHuman: And what about Rockwell Automation, Inc.'s ability to quickly and effectively address your problem?
GetHuman-134332: For that I would say five out of five.
GetHuman: And finally- any advice for other Rockwell Automation, Inc. customers?
GetHuman-134332: Call them early in the day or late. Don't forget any personal or account information you might need for Rockwell Automation, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-134332 taken from his Rockwell Automation, Inc. customer service problem that occurred on November 13th, 2017.
Rockwell Automation, Inc.
2.00 of 5 stars | 5 reviews
GetHuman-134332's Rockwell Automation, Inc. Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars
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