Rodale: I clicked on an ad for an i-pod and book about...
A Rodale customer review by GetHuman user ~sunsetrose44 from November 22nd, 2017
Background on ~sunsetrose44's case
GetHuman: ~sunsetrose44 - can you tell our other Rodale customers when your case took place?
~sunsetrose44: Yes I can. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Rodale, and if so, how?
GetHuman: And which of these common Rodale customer issues best describes the reason you wanted to talk to them?
(Shows ~sunsetrose44 a list of common Rodale problems)
~sunsetrose44: "Returns" was why I was trying to call.
~sunsetrose44's review of Rodale customer service
GetHuman: So how would you sum up your experience for GetHuman's Rodale customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sunsetrose44: I clicked on an ad for an i-pod and book about losing weight while walking. The website did not reveal any price, so I had to put my name and address in their form in order to view the cost. After seeing that, I did not want to order at that price, I exited out but DID NOT press buy. The next day I received a confirmation of my order and I was so upset that I sent an email to customer service to cancel my order. I immediately received an email stating someone would respond to my email within ** hrs. I never received an answer. A week later I received the book and I-pod and a bill which gave me ** days to try it out. I called their customer service number and explained the whole scenario, and the CSR told me there was a note in my info that I talked to someone who told me all I had to do was not open the pkg. and send it back. Why should I send it back and have to pay postage for something I did not order. Besides that, the date he quoted that I was supposed to have talked with
GetHuman: Let's quantify your experience contacting Rodale. On a scale of 1 to 5, how easy is it go get help on a Rodale problem?
~sunsetrose44: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sunsetrose44: I'd give them a four out of five on communication.
GetHuman: And what about Rodale's ability to quickly and effectively address your problem?
~sunsetrose44: For that I would say five out of five.
GetHuman: And finally- any advice for other Rodale customers?
~sunsetrose44: Call them early in the day or late. Don't forget any personal or account information you might need for Rodale to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sunsetrose44 taken from his Rodale customer service problem that occurred on November 14th, 2017.
Rodale
5.00 of 5 stars | 9 reviews
~sunsetrose44's Rodale Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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