Rogers Prepaid: No wait, but also the prompt was hidden so I wo...

A Rogers Prepaid customer review by GetHuman user ~Soro from November 17th, 2017

Background on ~Soro's case

GetHuman: ~Soro - can you tell our other Rogers Prepaid customers when your case took place?
~Soro: Yup. It was morning, on November 12th.
GetHuman: Did you reach out to Rogers Prepaid, and if so, how?
~Soro: I used the 800-575-9090 number I found for on the GetHuman Rogers Prepaid customer phone number page I was on: Rogers Prepaid Customer Service Phone Number
GetHuman: And which of these common Rogers Prepaid customer issues best describes the reason you wanted to talk to them?
(Shows ~Soro a list of common Rogers Prepaid problems)
~Soro: "None of those really matches why I wanted to call Rogers Prepaid that day." was why I was trying to call.

~Soro's review of Rogers Prepaid customer service

GetHuman: So how would you sum up your experience for GetHuman's Rogers Prepaid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Soro: No wait, but also the prompt was hidden so I would have never known how to get a live agent without seeing this first.*** - * - * is the new sequence. The first * will take you right to an operator.
GetHuman: Let's quantify your experience contacting Rogers Prepaid. On a scale of 1 to 5, how easy is it go get help on a Rogers Prepaid problem?
~Soro: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Soro: I'd give them a four out of five on communication.
GetHuman: And what about Rogers Prepaid's ability to quickly and effectively address your problem?
~Soro: For that I would say five out of five.
GetHuman: And finally- any advice for other Rogers Prepaid customers?
~Soro: Call them early in the day or late. Don't forget any personal or account information you might need for Rogers Prepaid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Soro taken from his Rogers Prepaid customer service problem that occurred on November 12th, 2017.

Rogers Prepaid

4.50 of 5 stars | 1 reviews

~Soro's Rogers Prepaid Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Rogers Prepaid, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Rogers Prepaid in any way.

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