Roku: This is a terrible product and a terrible compa...
A Roku customer review by GetHuman user GetHuman-169070 from November 25th, 2017
Background on GetHuman-169070's case
GetHuman: GetHuman-169070 - can you tell our other Roku customers when your case took place?
GetHuman-169070: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to Roku, and if so, how?
GetHuman: And which of these common Roku customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-169070 a list of common Roku problems)
GetHuman-169070: "Complaint" was why I was trying to call.
GetHuman-169070's review of Roku customer service
GetHuman: So how would you sum up your experience for GetHuman's Roku customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-169070: This is a terrible product and a terrible company and a terrible website. All I wanted was advice about how to hook it up, and I got nothing. When I finally found the phone number on the internet, the Roku rep could barely speak English. (And the phone number was not on any of their paperwork. Hmm. I wonder why not?) Finally, when I tried to leave a message, the system asked for certain "key words," but there were no words at all, only a number. I say "avoid this company at all costs." They're awful, and they don't give a **** about service.
GetHuman: Let's quantify your experience contacting Roku. On a scale of 1 to 5, how easy is it go get help on a Roku problem?
GetHuman-169070: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-169070: I'd give them a one out of five on communication.
GetHuman: And what about Roku's ability to quickly and effectively address your problem?
GetHuman-169070: For that I would say five out of five.
GetHuman: And finally- any advice for other Roku customers?
GetHuman-169070: Call them early in the day or late. Don't forget any personal or account information you might need for Roku to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-169070 taken from his Roku customer service problem that occurred on November 19th, 2017.