Roku: kicked to ticket creation. Did not appreciate...
A Roku customer review by GetHuman user ~dump roku 4 XBMC from November 20th, 2017
Background on ~dump roku 4 XBMC's case
GetHuman: ~dump roku 4 XBMC - can you tell our other Roku customers when your case took place?
~dump roku 4 XBMC: Yup. It was afternoon, on November 10th.
GetHuman: Did you reach out to Roku, and if so, how?
GetHuman: And which of these common Roku customer issues best describes the reason you wanted to talk to them?
(Shows ~dump roku 4 XBMC a list of common Roku problems)
~dump roku 4 XBMC: "Refund a Charge" was why I was trying to call.
~dump roku 4 XBMC's review of Roku customer service
GetHuman: So how would you sum up your experience for GetHuman's Roku customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dump roku 4 XBMC: kicked to ticket creation. Did not appreciate having to sit by computer to activate without a payment method. Will be using for LOCAL content and pre-paid services. **This is likely to be returned to amazon for ***% refund
GetHuman: Let's quantify your experience contacting Roku. On a scale of 1 to 5, how easy is it go get help on a Roku problem?
~dump roku 4 XBMC: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dump roku 4 XBMC: I'd give them a three out of five on communication.
GetHuman: And what about Roku's ability to quickly and effectively address your problem?
~dump roku 4 XBMC: For that I would say two out of five.
GetHuman: And finally- any advice for other Roku customers?
~dump roku 4 XBMC: Call them early in the day or late. Don't forget any personal or account information you might need for Roku to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dump roku 4 XBMC taken from his Roku customer service problem that occurred on November 10th, 2017.