Rolex: Watch problem
A Rolex customer review by GetHuman user GetHuman-reema_sh from December 7th, 2017
Background on GetHuman-reema_sh's case
GetHuman: GetHuman-reema_sh - can you tell our other Rolex customers when your case took place?
GetHuman-reema_sh: Yes. It was evening, on December 4th.
GetHuman: Did you reach out to Rolex, and if so, how?
GetHuman: And which of these common Rolex customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-reema_sh a list of common Rolex problems)
GetHuman-reema_sh: "None of those really matches why I wanted to call Rolex that day." was why I was trying to call.
GetHuman-reema_sh's review of Rolex customer service
GetHuman: So how would you sum up your experience for GetHuman's Rolex customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-reema_sh: Watch problem
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman-reema_sh: To whom this may concern,***My name is Reem Shamara and I am an old customer of yours. About ** years ago in Kuwait, I invested ca. **,***$ in my "Oyster Perpetual Pearlmaster ** (***** CL* )" and recently the spring bar pin slipped out of the lug hole. Therefore, during my visit last week to London, I went to the service center with the pin to repair my watch and I was shocked when the technician informed me that the two pins don't match (that makes one of them a fake pin). As a customer, I placed my trust in buying a luxurious and very expensive product from a well-known watchmaker like Rolex, I expect to receive the best quality as promised. We, the Shamaras , are frequent customers and annually invest in your watches and will not accept this kind of service. I write to you this email just to express my disappointment and discontent in Rolex.***Regards,**Reem Shamara
GetHuman: Let's quantify your experience contacting Rolex. On a scale of 1 to 5, how easy is it go get help on a Rolex problem?
GetHuman-reema_sh: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-reema_sh: I'd give them a five out of five on communication.
GetHuman: And what about Rolex's ability to quickly and effectively address your problem?
GetHuman-reema_sh: For that I would say four out of five.
GetHuman: And finally- any advice for other Rolex customers?
GetHuman-reema_sh: Call them early in the day or late. Don't forget any personal or account information you might need for Rolex to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-reema_sh taken from his Rolex customer service problem that occurred on December 4th, 2017.
Rolex
6.40 of 5 stars | 67 reviews
GetHuman-reema_sh's Rolex Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
5 out of 5 stars
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