Rosetta Stone: Without a doubt the worst customer service I ha...
A Rosetta Stone customer review by GetHuman user ~unclefungus from November 25th, 2017
Background on ~unclefungus's case
GetHuman: ~unclefungus - can you tell our other Rosetta Stone customers when your case took place?
~unclefungus: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to Rosetta Stone, and if so, how?
GetHuman: And which of these common Rosetta Stone customer issues best describes the reason you wanted to talk to them?
(Shows ~unclefungus a list of common Rosetta Stone problems)
~unclefungus: "Returns" was why I was trying to call.
~unclefungus's review of Rosetta Stone customer service
GetHuman: So how would you sum up your experience for GetHuman's Rosetta Stone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unclefungus: Without a doubt the worst customer service I have EVER experienced. This is my *nd experience with Rosetta Stone and my last for sure! They pulled the full amount out of my bank account instead of the agreed installments. The longest we have been on hold is *hours and thirty minutes. I have been escalated to customer service I've lost count. Numerous emails of promises to refund full amount and re-bill. It's been ** days since I've ordered the program and I have yet to receive my package. Just the worst company ever.
GetHuman: Let's quantify your experience contacting Rosetta Stone. On a scale of 1 to 5, how easy is it go get help on a Rosetta Stone problem?
~unclefungus: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unclefungus: I'd give them a one out of five on communication.
GetHuman: And what about Rosetta Stone's ability to quickly and effectively address your problem?
~unclefungus: For that I would say four out of five.
GetHuman: And finally- any advice for other Rosetta Stone customers?
~unclefungus: Call them early in the day or late. Don't forget any personal or account information you might need for Rosetta Stone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unclefungus taken from his Rosetta Stone customer service problem that occurred on November 18th, 2017.