Royal Bank of Canada: i had claude R at the line last wednesday and h...
A Royal Bank of Canada customer review by GetHuman user ~lee from November 24th, 2017
Background on ~lee's case
GetHuman: ~lee - can you tell our other Royal Bank of Canada customers when your case took place?
~lee: Yes I can. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Royal Bank of Canada, and if so, how?
GetHuman: And which of these common Royal Bank of Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~lee a list of common Royal Bank of Canada problems)
~lee: "Setup an account" was why I was trying to call.
~lee's review of Royal Bank of Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Royal Bank of Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lee: i had claude R at the line last wednesday and he mentioned that Julien F-C from *Rivi****res wud call me about my bank card ordered on OCT* and still missing but NO PHONE yet !!!
GetHuman: Let's quantify your experience contacting Royal Bank of Canada. On a scale of 1 to 5, how easy is it go get help on a Royal Bank of Canada problem?
~lee: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lee: I'd give them a one out of five on communication.
GetHuman: And what about Royal Bank of Canada's ability to quickly and effectively address your problem?
~lee: For that I would say two out of five.
GetHuman: And finally- any advice for other Royal Bank of Canada customers?
~lee: Call them early in the day or late. Don't forget any personal or account information you might need for Royal Bank of Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lee taken from his Royal Bank of Canada customer service problem that occurred on November 23rd, 2017.
Royal Bank of Canada
3.00 of 5 stars | 13 reviews
~lee's Royal Bank of Canada Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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