Royal Caribbean Cruise Lines: This was my *th time to contact RCCL related to...
A Royal Caribbean Cruise Lines customer review by GetHuman user ~JimJ57 from November 26th, 2017
Background on ~JimJ57's case
GetHuman: ~JimJ57 - can you tell our other Royal Caribbean Cruise Lines customers when your case took place?
~JimJ57: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to Royal Caribbean Cruise Lines, and if so, how?
GetHuman: And which of these common Royal Caribbean Cruise Lines customer issues best describes the reason you wanted to talk to them?
(Shows ~JimJ57 a list of common Royal Caribbean Cruise Lines problems)
~JimJ57: "Change booking" was why I was trying to call.
~JimJ57's review of Royal Caribbean Cruise Lines customer service
GetHuman: So how would you sum up your experience for GetHuman's Royal Caribbean Cruise Lines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JimJ57: This was my *th time to contact RCCL related to an open booking and found the customer service Horrible. They are not able to resolve issues, but only want to pass it to another department or agency.
GetHuman: Let's quantify your experience contacting Royal Caribbean Cruise Lines. On a scale of 1 to 5, how easy is it go get help on a Royal Caribbean Cruise Lines problem?
~JimJ57: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JimJ57: I'd give them a two out of five on communication.
GetHuman: And what about Royal Caribbean Cruise Lines's ability to quickly and effectively address your problem?
~JimJ57: For that I would say one out of five.
GetHuman: And finally- any advice for other Royal Caribbean Cruise Lines customers?
~JimJ57: Call them early in the day or late. Don't forget any personal or account information you might need for Royal Caribbean Cruise Lines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JimJ57 taken from his Royal Caribbean Cruise Lines customer service problem that occurred on November 19th, 2017.