Ruud Heating & Cooling: Does anybody know what customer service is? I h...
A Ruud Heating & Cooling customer review by GetHuman user ~CaptZ from November 23rd, 2017
Background on ~CaptZ's case
GetHuman: ~CaptZ - can you tell our other Ruud Heating & Cooling customers when your case took place?
~CaptZ: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Ruud Heating & Cooling, and if so, how?
GetHuman: And which of these common Ruud Heating & Cooling customer issues best describes the reason you wanted to talk to them?
(Shows ~CaptZ a list of common Ruud Heating & Cooling problems)
~CaptZ: "Repairs" was why I was trying to call.
~CaptZ's review of Ruud Heating & Cooling customer service
GetHuman: So how would you sum up your experience for GetHuman's Ruud Heating & Cooling customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CaptZ: Does anybody know what customer service is? I have talked to four CS Reps and none of them know how to register my new heat pump and air handler. They need to take some pride in their work. It cant be that hard, it's not rocket science..
GetHuman: Let's quantify your experience contacting Ruud Heating & Cooling. On a scale of 1 to 5, how easy is it go get help on a Ruud Heating & Cooling problem?
~CaptZ: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CaptZ: I'd give them a one out of five on communication.
GetHuman: And what about Ruud Heating & Cooling's ability to quickly and effectively address your problem?
~CaptZ: For that I would say one out of five.
GetHuman: And finally- any advice for other Ruud Heating & Cooling customers?
~CaptZ: Call them early in the day or late. Don't forget any personal or account information you might need for Ruud Heating & Cooling to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CaptZ taken from his Ruud Heating & Cooling customer service problem that occurred on November 18th, 2017.
Ruud Heating & Cooling
1.00 of 5 stars | 10 reviews
~CaptZ's Ruud Heating & Cooling Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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