SBC DSL Support: A robot takes your call and you navigate a maze...
A SBC DSL Support customer review by GetHuman user ~Eddie from November 28th, 2017
Background on ~Eddie's case
GetHuman: ~Eddie - can you tell our other SBC DSL Support customers when your case took place?
~Eddie: Yeah. It was middle of the night, on November 27th.
GetHuman: Did you reach out to SBC DSL Support, and if so, how?
GetHuman: And which of these common SBC DSL Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Eddie a list of common SBC DSL Support problems)
~Eddie: "None of those really matches why I wanted to call SBC DSL Support that day." was why I was trying to call.
~Eddie's review of SBC DSL Support customer service
GetHuman: So how would you sum up your experience for GetHuman's SBC DSL Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Eddie: A robot takes your call and you navigate a maze untill TADA a busy signal for your trouble again and again. tried six times. They msut really not want you to get DSL.
GetHuman: Let's quantify your experience contacting SBC DSL Support. On a scale of 1 to 5, how easy is it go get help on a SBC DSL Support problem?
~Eddie: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Eddie: I'd give them a one out of five on communication.
GetHuman: And what about SBC DSL Support's ability to quickly and effectively address your problem?
~Eddie: For that I would say four out of five.
GetHuman: And finally- any advice for other SBC DSL Support customers?
~Eddie: Call them early in the day or late. Don't forget any personal or account information you might need for SBC DSL Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Eddie taken from his SBC DSL Support customer service problem that occurred on November 27th, 2017.
SBC DSL Support
1.00 of 5 stars | 9 reviews
~Eddie's SBC DSL Support Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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