SBC DSL: tech refused to open a ticket even though she s...
A SBC DSL customer review by GetHuman user ~tech1976 from November 25th, 2017
Background on ~tech1976's case
GetHuman: ~tech1976 - can you tell our other SBC DSL customers when your case took place?
~tech1976: Yes I can. It was evening, on November 21st.
GetHuman: Did you reach out to SBC DSL, and if so, how?
GetHuman: And which of these common SBC DSL customer issues best describes the reason you wanted to talk to them?
(Shows ~tech1976 a list of common SBC DSL problems)
~tech1976: "None of those really matches why I wanted to call SBC DSL that day." was why I was trying to call.
~tech1976's review of SBC DSL customer service
GetHuman: So how would you sum up your experience for GetHuman's SBC DSL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tech1976: tech refused to open a ticket even though she saw issues with my circuit i asked for a supervisor and was transferred to a queue and left holding *** minutes
GetHuman: Let's quantify your experience contacting SBC DSL. On a scale of 1 to 5, how easy is it go get help on a SBC DSL problem?
~tech1976: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tech1976: I'd give them a four out of five on communication.
GetHuman: And what about SBC DSL's ability to quickly and effectively address your problem?
~tech1976: For that I would say one out of five.
GetHuman: And finally- any advice for other SBC DSL customers?
~tech1976: Call them early in the day or late. Don't forget any personal or account information you might need for SBC DSL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tech1976 taken from his SBC DSL customer service problem that occurred on November 21st, 2017.
SBC DSL
1.00 of 5 stars | 9 reviews
~tech1976's SBC DSL Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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