Sabrent: The phone was never answered!*There was said to...
A Sabrent customer review by GetHuman user GetHuman-394773 from November 19th, 2017
Background on GetHuman-394773's case
GetHuman: GetHuman-394773 - can you tell our other Sabrent customers when your case took place?
GetHuman-394773: Yup. It was evening, on November 15th.
GetHuman: Did you reach out to Sabrent, and if so, how?
GetHuman: And which of these common Sabrent customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-394773 a list of common Sabrent problems)
GetHuman-394773: "None of those really matches why I wanted to call Sabrent that day." was why I was trying to call.
GetHuman-394773's review of Sabrent customer service
GetHuman: So how would you sum up your experience for GetHuman's Sabrent customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-394773: The phone was never answered!*There was said to be a trouble shooting section on the CP-*TPU CD. There was none!*I was unable to install the drivers.*I am returning the unit because of the terrible support!!!
GetHuman: Let's quantify your experience contacting Sabrent. On a scale of 1 to 5, how easy is it go get help on a Sabrent problem?
GetHuman-394773: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-394773: I'd give them a two out of five on communication.
GetHuman: And what about Sabrent's ability to quickly and effectively address your problem?
GetHuman-394773: For that I would say one out of five.
GetHuman: And finally- any advice for other Sabrent customers?
GetHuman-394773: Call them early in the day or late. Don't forget any personal or account information you might need for Sabrent to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-394773 taken from his Sabrent customer service problem that occurred on November 15th, 2017.
Sabrent
1.00 of 5 stars | 2 reviews
GetHuman-394773's Sabrent Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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