SafeLink Wireless: I have to cancel my safelink service because i...
A SafeLink Wireless customer review by GetHuman user ~Juan Castro from November 16th, 2017
Background on ~Juan Castro's case
GetHuman: ~Juan Castro - can you tell our other SafeLink Wireless customers when your case took place?
~Juan Castro: Yup. It was afternoon, on November 11th.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Juan Castro a list of common SafeLink Wireless problems)
~Juan Castro: "Overcharge/Strange charge" was why I was trying to call.
~Juan Castro's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Juan Castro: I have to cancel my safelink service because i have many call,text & voice mail people ask for the person have my number before and i call customer care a couple time and they put me in hold that i can waitting because i dont have minute, that why i cancel my service.
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~Juan Castro: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Juan Castro: I'd give them a four out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~Juan Castro: For that I would say three out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~Juan Castro: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Juan Castro taken from his SafeLink Wireless customer service problem that occurred on November 11th, 2017.