SafeLink Wireless: I was calling to inquire about a in port and th...
A SafeLink Wireless customer review by GetHuman user ~Frustrated af from November 22nd, 2017
Background on ~Frustrated af's case
GetHuman: ~Frustrated af - can you tell our other SafeLink Wireless customers when your case took place?
~Frustrated af: Yes. It was middle of the night, on November 16th.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated af a list of common SafeLink Wireless problems)
~Frustrated af: "Overcharge/Strange charge" was why I was trying to call.
~Frustrated af's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated af: I was calling to inquire about a in port and the representative had no information at all and kept saying you are calling about your phone right?? Do not understand english at ALL!!
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~Frustrated af: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated af: I'd give them a one out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~Frustrated af: For that I would say one out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~Frustrated af: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated af taken from his SafeLink Wireless customer service problem that occurred on November 16th, 2017.