SafeLink Wireless: My phone clarity very poor, requested a new pho...
A SafeLink Wireless customer review by GetHuman user ~Rev. Sandra Florentino from November 19th, 2017
Background on ~Rev. Sandra Florentino's case
GetHuman: ~Rev. Sandra Florentino - can you tell our other SafeLink Wireless customers when your case took place?
~Rev. Sandra Florentino: Yes. It was late at night, on November 14th.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Rev. Sandra Florentino a list of common SafeLink Wireless problems)
~Rev. Sandra Florentino: "Track an order" was why I was trying to call.
~Rev. Sandra Florentino's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rev. Sandra Florentino: My phone clarity very poor, requested a new phone told it was not the phone but the location. Told I could not get replacement cancelled service.
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~Rev. Sandra Florentino: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rev. Sandra Florentino: I'd give them a one out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~Rev. Sandra Florentino: For that I would say one out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~Rev. Sandra Florentino: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rev. Sandra Florentino taken from his SafeLink Wireless customer service problem that occurred on November 14th, 2017.