SafeLink Wireless: Referred me to automated technical support * wh...
A SafeLink Wireless customer review by GetHuman user ~emmabud2 from November 27th, 2017
Background on ~emmabud2's case
GetHuman: ~emmabud2 - can you tell our other SafeLink Wireless customers when your case took place?
~emmabud2: Sure. It was late at night, on November 24th.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~emmabud2 a list of common SafeLink Wireless problems)
~emmabud2: "Update account information" was why I was trying to call.
~emmabud2's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~emmabud2: Referred me to automated technical support * which is automated and of no use .Obviously "Mary from New Delia"did not understand that I called to speak to a human.I was trying to get assistance with my voicemail.for some reason it is now in spanish and need to speak * someone in ENGLISH * fix it.Total waste of time !!!!!!!
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~emmabud2: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~emmabud2: I'd give them a four out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~emmabud2: For that I would say three out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~emmabud2: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~emmabud2 taken from his SafeLink Wireless customer service problem that occurred on November 24th, 2017.