SafeLink Wireless: Safelink is the worst company I have ever dealt...
A SafeLink Wireless customer review by GetHuman user ~lissa from November 22nd, 2017
Background on ~lissa's case
GetHuman: ~lissa - can you tell our other SafeLink Wireless customers when your case took place?
~lissa: Sure. It was evening, on November 15th.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~lissa a list of common SafeLink Wireless problems)
~lissa: "Activate Account" was why I was trying to call.
~lissa's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lissa: Safelink is the worst company I have ever dealt with. They apparently outsource all their business to India and it is impossible to comprehend what the women are saying. I have had no service from May *st and still trying to get my service re-instated. I get absolutely nowhere any time I call. They have told me to wait ** hours. I've done this *-* times and stiil nothing is resolved. They apparently do not have access to the national data banks to check on service and continually give me the run-around.
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~lissa: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lissa: I'd give them a two out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~lissa: For that I would say three out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~lissa: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lissa taken from his SafeLink Wireless customer service problem that occurred on November 15th, 2017.