Safelink wireless *. Need better cust.ser. *.if...
A SafeLink Wireless customer review by GetHuman user ~Unhappy customer from November 22nd, 2017
Background on ~Unhappy customer's case
GetHuman: ~Unhappy customer - can you tell our other SafeLink Wireless customers when your case took place?
~Unhappy customer: Yup. It was afternoon, on November 17th.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy customer a list of common SafeLink Wireless problems)
~Unhappy customer: "Setup service" was why I was trying to call.
~Unhappy customer's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy customer: Safelink wireless *. Need better cust.ser. *.if your not on hold *ever. *. When you use live online they tell u* call dont even try* help u.HORRIBLE PHONE SERVICE
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~Unhappy customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy customer: I'd give them a two out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~Unhappy customer: For that I would say three out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~Unhappy customer: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy customer taken from his SafeLink Wireless customer service problem that occurred on November 17th, 2017.