SafeLink Wireless: The automated voice have a heavy accent difficu...
A SafeLink Wireless customer review by GetHuman user ~MagdaBatlle from November 28th, 2017
Background on ~MagdaBatlle's case
GetHuman: ~MagdaBatlle - can you tell our other SafeLink Wireless customers when your case took place?
~MagdaBatlle: Yup. It was morning, on November 24th.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~MagdaBatlle a list of common SafeLink Wireless problems)
~MagdaBatlle: "Lower my bill" was why I was trying to call.
~MagdaBatlle's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MagdaBatlle: The automated voice have a heavy accent difficult to understand, and to follow. I want to enroll in SafeLink Free phone service.*I disconnected my home phone on **********. I have a cell phone paid by a relative. I know that i am qualified for the free phone. I live by myself and no Phone service since then. I will keep my present cell phone because is paid by a relative, I need the Free phone from SafeLink, my income is only $*** and I have SNAP.
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~MagdaBatlle: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MagdaBatlle: I'd give them a two out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~MagdaBatlle: For that I would say three out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~MagdaBatlle: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MagdaBatlle taken from his SafeLink Wireless customer service problem that occurred on November 24th, 2017.