SafeLink Wireless: This has got to be one of the most unprofession...
A SafeLink Wireless customer review by GetHuman user ~screwedbysafelink from November 26th, 2017
Background on ~screwedbysafelink's case
GetHuman: ~screwedbysafelink - can you tell our other SafeLink Wireless customers when your case took place?
~screwedbysafelink: Yeah. It was middle of the night, on November 20th.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~screwedbysafelink a list of common SafeLink Wireless problems)
~screwedbysafelink: "Lower my bill" was why I was trying to call.
~screwedbysafelink's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~screwedbysafelink: This has got to be one of the most unprofessional companies I have ever tried to deal with. They made mistakes on our eligibility review, so we are penalized by having our application rejected. They don't want to hear that they are the ones at fault. According to them, they don't make mistakes, and even if they did it would be up to us to reapply and provide the same documentation again......this is insanity!
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~screwedbysafelink: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~screwedbysafelink: I'd give them a four out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~screwedbysafelink: For that I would say one out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~screwedbysafelink: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~screwedbysafelink taken from his SafeLink Wireless customer service problem that occurred on November 20th, 2017.