SafeLink Wireless: This service is a joke. The person has a heavy...
A SafeLink Wireless customer review by GetHuman user ~Apolis Ross from November 24th, 2017
Background on ~Apolis Ross's case
GetHuman: ~Apolis Ross - can you tell our other SafeLink Wireless customers when your case took place?
~Apolis Ross: Yes. It was late at night, on November 19th.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Apolis Ross a list of common SafeLink Wireless problems)
~Apolis Ross: "Overcharge/Strange charge" was why I was trying to call.
~Apolis Ross's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Apolis Ross: This service is a joke. The person has a heavy accent and one cannot understand anything they are saying and they are no help at all. They cannot help you and they cannot transfer you to tech support (***-***-****)who by the way is a joke because the service is automated and they only ask certain questions. All in all no help at all!!!!!
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~Apolis Ross: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Apolis Ross: I'd give them a one out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~Apolis Ross: For that I would say five out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~Apolis Ross: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Apolis Ross taken from his SafeLink Wireless customer service problem that occurred on November 19th, 2017.