SafeLink Wireless: was told by marvin, that since I am low income...
A SafeLink Wireless customer review by GetHuman user ~timothy miller from November 25th, 2017
Background on ~timothy miller's case
GetHuman: ~timothy miller - can you tell our other SafeLink Wireless customers when your case took place?
~timothy miller: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~timothy miller a list of common SafeLink Wireless problems)
~timothy miller: "Cancel service" was why I was trying to call.
~timothy miller's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~timothy miller: was told by marvin, that since I am low income, I am not entitle to my full minutes, he was a poor rep, refused to let me talk to a surpervisor.
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~timothy miller: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~timothy miller: I'd give them a two out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~timothy miller: For that I would say one out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~timothy miller: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~timothy miller taken from his SafeLink Wireless customer service problem that occurred on November 16th, 2017.