SafeLink: Call restriction **, NO SERVICE, poor customer...

A SafeLink customer review by GetHuman user GetHuman-billcio from November 29th, 2017

Background on GetHuman-billcio's case

GetHuman: GetHuman-billcio - can you tell our other SafeLink customers when your case took place?
GetHuman-billcio: Yeah. It was evening, on November 20th.
GetHuman: Did you reach out to SafeLink, and if so, how?
GetHuman-billcio: I used the 800-378-1684 number I found for on the GetHuman SafeLink customer phone number page I was on: SafeLink Customer Service Phone Number
GetHuman: And which of these common SafeLink customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-billcio a list of common SafeLink problems
GetHuman-billcio: "Track an order" was why I was trying to call.

GetHuman-billcio's review of SafeLink customer service

GetHuman: So how would you sum up your experience for GetHuman's SafeLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-billcio: Call restriction **, NO SERVICE, poor customer service and worse technical support. When you use the call back feature, a customer service rep calls back when you needed to speak with Tech support. So now you are on hold *again waiting for Tech support. Total waste of my time. Find a better cell phone company.
GetHuman: Let's quantify your experience contacting SafeLink. On a scale of 1 to 5, how easy is it go get help on a SafeLink problem?
GetHuman-billcio: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-billcio: I'd give them a four out of five on communication.
GetHuman: And what about SafeLink's ability to quickly and effectively address your problem?
GetHuman-billcio: For that I would say five out of five.
GetHuman: And finally- any advice for other SafeLink customers?
GetHuman-billcio: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-billcio taken from his SafeLink customer service problem that occurred on November 20th, 2017.

SafeLink

2.08 of 5 stars | 685 reviews
SafeLink ReviewsSafeLink's Phone NumberAll SafeLink contact infoGeneral SafeLink customer service info
GetHuman-billcio's SafeLink Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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