SafeLink Wireless: I did not get to talk to a customer service age...
A SafeLink Wireless customer review by GetHuman user ~Patricia Pirko from November 23rd, 2017
Background on ~Patricia Pirko's case
GetHuman: ~Patricia Pirko - can you tell our other SafeLink Wireless customers when your case took place?
~Patricia Pirko: Yes. It was late at night, on November 15th.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Patricia Pirko a list of common SafeLink Wireless problems)
~Patricia Pirko: "Update account information" was why I was trying to call.
~Patricia Pirko's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Patricia Pirko: I did not get to talk to a customer service agent. Its is saying that my phone is being processed. I have no idea what this is about. My phone is not working properly and want a new phone. I have called SafeLink all day today and talked with no one. This is terrible
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~Patricia Pirko: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Patricia Pirko: I'd give them a four out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~Patricia Pirko: For that I would say five out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~Patricia Pirko: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Patricia Pirko taken from his SafeLink Wireless customer service problem that occurred on November 15th, 2017.