SafeLink Wireless: expectations were greatly exceeded. My first at...
A SafeLink Wireless customer review by GetHuman user ~davidb from November 27th, 2017
Background on ~davidb's case
GetHuman: ~davidb - can you tell our other SafeLink Wireless customers when your case took place?
~davidb: Yup. It was afternoon, on November 21st.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~davidb a list of common SafeLink Wireless problems)
~davidb: "Device Support" was why I was trying to call.
~davidb's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~davidb: expectations were greatly exceeded. My first attempt using this number there were tech difficulties, which could have been on my end. *the second attempt was the way customer service should work: Polite, respectful, helpful, clear. I know what my next steps are now and am feeling more confident my issue will be resolved.
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~davidb: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~davidb: I'd give them a one out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~davidb: For that I would say three out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~davidb: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~davidb taken from his SafeLink Wireless customer service problem that occurred on November 21st, 2017.