SafeLink Wireless: Have no idea what the words customer service me...
A SafeLink Wireless customer review by GetHuman user ~chiccorinne from November 27th, 2017
Background on ~chiccorinne's case
GetHuman: ~chiccorinne - can you tell our other SafeLink Wireless customers when your case took place?
~chiccorinne: Yes I can. It was morning, on November 23rd.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~chiccorinne a list of common SafeLink Wireless problems)
~chiccorinne: "Service problem" was why I was trying to call.
~chiccorinne's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~chiccorinne: Have no idea what the words customer service means to this company All I want to do is reactivate a replacement phone - I had lost original phone and got replacement in a day but have spent * *** hours off and on all day to get someone to understand what I need and then when someone said "you are all done and active now" NOTHING HAPPENED Still no service after all this and I am going to go to payment plan as can not go through the language barrier any longer - my sanity is worth the extra out lay of monies
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~chiccorinne: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~chiccorinne: I'd give them a three out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~chiccorinne: For that I would say two out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~chiccorinne: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~chiccorinne taken from his SafeLink Wireless customer service problem that occurred on November 23rd, 2017.