SafeLink: Have not recieved my minutes, talked to them...
A SafeLink customer review by GetHuman user ~nurselady444_ from November 24th, 2017
Background on ~nurselady444_'s case
GetHuman: ~nurselady444_ - can you tell our other SafeLink customers when your case took place?
~nurselady444_: Yes. It was middle of the night, on November 19th.
GetHuman: Did you reach out to SafeLink, and if so, how?
GetHuman: And which of these common SafeLink customer issues best describes the reason you wanted to talk to them?
(Shows ~nurselady444_ a list of common SafeLink problems)
~nurselady444_: "Lost or Broken Phone" was why I was trying to call.
~nurselady444_'s review of SafeLink customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nurselady444_: Have not recieved my minutes, talked to them * days ago, on the *st. Have always recieved my minutes on the *st, was told it is on the *rd, today is the third, no more minutes. Called and they said you need to wait until the end of the day. This is replacement phone that they sent with a bad sims card, after * weeks, got the new sims, it is roaming and saying "no service" all the time. was told when it says no service, call and they will fix it then. Said HOW DO I CALL WHEN I HAVE NO SERVICE????? Nothing resolved. So frustrated.
GetHuman: Let's quantify your experience contacting SafeLink. On a scale of 1 to 5, how easy is it go get help on a SafeLink problem?
~nurselady444_: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nurselady444_: I'd give them a three out of five on communication.
GetHuman: And what about SafeLink's ability to quickly and effectively address your problem?
~nurselady444_: For that I would say two out of five.
GetHuman: And finally- any advice for other SafeLink customers?
~nurselady444_: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nurselady444_ taken from his SafeLink customer service problem that occurred on November 19th, 2017.